Cotton Dyed Fabrics

If you are not completely satisfied with your Cleft of the Rock purchase or gift, please return the package within 60 days to the address below.

Use the shipping carrier most convenient for you, and send the package to the following address:

 

Cleft of The Rock Foundation

7635 Cartier St.

Vancouver, BC V6P 4T2

 

Upon receipt of your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes. Shipping fees are non-refundable.

 

If your item arrives damaged, we will work with you to replace it as quickly as possible. Email us at cleftofthetrock@gmail.com or call 1-604-679-2337. Please reference the six-digit order number found at the top of the order confirmation email.

 

If you have any questions about our return, exchange, or damage policies, please contact Cleft of the Rock Foundation  here or call 1-604-679-2337 between 8:00am and 4:30pm Pacific Time. (If no one is available, please leave a message with your name, order reference number, and your phone number and we will call you back as soon as possible).

Your items will typically be shipped within two business days after we receive your order.

 

Orders can be shipped to only one address.

To ship to multiple addresses, you will need to place a separate order for each address.

 

We only ship to the Canada and the United States.

 

We are closed on weekends and the following holidays:

New Year’s Day (January 1)

Martin Luther King Jr Day (third Monday in January)

Good Friday (Friday before Easter)

Remembrance Day (November 11)

Canada Day (July 1)

Labor Day

Thanksgiving Day

Christmas Day (December 25)

 

When Holiday falls on Sunday, they will be observed on the following Monday. When any of these holidays falls on a Saturday, it will be observed on the previous Friday. In a year when Christmas Day is on Tuesday or Thursday, the office will also be closed Monday or Friday, respectively.

 

Posting Methods

Orders are typically shipped using Canada Post Regular Parcel or Xpresspost. In both methods, packages are delivered by your local Canada Post Office carrier during their operating times. Order typically arrive in several days, but can take up to two weeks. Please note Economy orders are not insured.

 

Estimated Delivery Times

Within Canada: 3-8 business days (3-9 days from order date)

Within U.S.: 5-14 business days (7-14 days from order date)

 

Cleft of the Rock Foundation is not responsible for lost packages for which delivery confirmation is provided by the carrier.

The Riverside Women’s Fellowship is a group of phenomenal who represent the neighbouring communities of Kirindi and  Nakakonge. They tirelessly work hard to ensure that families in the community have food on their table and that the children attend school. The older women also mentor the younger ones on how to run and maintain a family home We are happy to partner with them to share their gift of unique patterned and vibrant coloured dyed fabrics. Their skill is so impressive with limited locally sourced materials they meet once a week to work together to create these amazing fabrics. They share stories, challenges and solutions to help their community unite and work towards a common goal a better future for the next generation. Rev. Christine was blessed to  spend a day with them to witness the process of their creations and the outcome was beautiful. The problem that they face is getting these great fabrics to markets to sell them. We hope that you can support their efforts and share in celebrating their talent with talent and tenacity to overcome poverty and create a thriving community.

Would like to hold an event, campaign for donations, or create your own personal challenge in support of Cleft of the Rock Foundation? We would love to have you join us on our mission! Send us a quick note at cleftofthetrock@gmail.com outlining your planned initiative so we can follow along! Whether it's a bake sale or a benefit concert your work will make a difference in someone's life.