Kitengi Caps

If you are not completely satisfied with your Cleft of the Rock purchase or gift, please return the package within 60 days to the address below.

Use the shipping carrier most convenient for you, and send the package to the following address:

 

Cleft of The Rock Foundation

7635 Cartier St.

Vancouver, BC V6P 4T2

 

Upon receipt of your return, we will issue a credit to your card used for the original transaction, for the cost of the item including taxes. Shipping fees are non-refundable.

 

If your item arrives damaged, we will work with you to replace it as quickly as possible. Email us at cleftofthetrock@gmail.com or call 1-604-679-2337. Please reference the six-digit order number found at the top of the order confirmation email.

 

If you have any questions about our return, exchange, or damage policies, please contact Cleft of the Rock Foundation  here or call 1-604-679-2337 between 8:00am and 4:30pm Pacific Time. (If no one is available, please leave a message with your name, order reference number, and your phone number and we will call you back as soon as possible).

Your items will typically be shipped within two business days after we receive your order.

 

Orders can be shipped to only one address.

To ship to multiple addresses, you will need to place a separate order for each address.

 

We only ship to the Canada and the United States.

 

We are closed on weekends and the following holidays:

New Year’s Day (January 1)

Martin Luther King Jr Day (third Monday in January)

Good Friday (Friday before Easter)

Remembrance Day (November 11)

Canada Day (July 1)

Labor Day

Thanksgiving Day

Christmas Day (December 25)

 

When Holiday falls on Sunday, they will be observed on the following Monday. When any of these holidays falls on a Saturday, it will be observed on the previous Friday. In a year when Christmas Day is on Tuesday or Thursday, the office will also be closed Monday or Friday, respectively.

 

Posting Methods

Orders are typically shipped using Canada Post Regular Parcel or Xpresspost. In both methods, packages are delivered by your local Canada Post Office carrier during their operating times. Order typically arrive in several days, but can take up to two weeks. Please note Economy orders are not insured.

 

Estimated Delivery Times

Within Canada: 3-8 business days (3-9 days from order date)

Within U.S.: 5-14 business days (7-14 days from order date)

Cleft of the Rock Foundation is not responsible for lost packages for which delivery confirmation is provided by the carrier.

Partnered with Bavubuka through the Fabric of Life - Youth Entrepreneurship Maker Spaces, the next generation of textile designers are nurtured into savvy social entrepreneurs, who are able to create their own sustainable businesses, whilst also raising the aspiration and skills of their peers and community members to be able to do the same. Fabric of Life will be provides young aspiring fashion designers with the skills, experience, knowledge and platforms, necessary to nurture their talents into successful textile businesses in a Ugandan fashion industry that is currently under-resourced and undervalued.

Would like to hold an event, campaign for donations, or create your own personal challenge in support of Cleft of the Rock Foundation? We would love to have you join us on our mission! Send us a quick note at cleftofthetrock@gmail.com outlining your planned initiative so we can follow along! Whether it's a bake sale or a benefit concert your work will make a difference in someone's life.